Sr4 Privacy Policy — Protecting Your Personal Information
This Privacy Policy clearly explains how sr4 collects, uses, stores, and protects the personal information of all users in Malaysia. Your privacy is our priority.
Effective date: January 2026. This policy will be updated from time to time in accordance with operational and regulatory requirements.
Types of Information We Collect
When you register and use the sr4 platform, we collect various types of information to ensure a secure, seamless, and personalised user experience. This collection of information is necessary for the platform's operation and compliance with applicable legal requirements.
Personal Account Information
This includes your full name, email address, phone number, date of birth, identification number (for age verification purposes), and encrypted password. All of this information is required during the registration process and is used to verify your identity and protect your account from unauthorised access.
Device & Browser Information
We automatically collect technical information when you visit the platform, including device type, operating system, browser type and version, IP address, time zone, and screen resolution. This information is used to optimise platform performance and detect any suspicious activity.
Payment Information in MYR
To process deposit and withdrawal transactions in Malaysian Ringgit (RM), we retain transaction records including amounts, payment methods, timestamps, and reference numbers. Full card numbers and sensitive banking details are not stored directly by sr4 — payment processing is handled by certified payment service providers.
Platform Usage Data
We record activity data including games played, bets placed, pages visited, session duration, and user interaction patterns. This data is used to improve the platform, provide relevant recommendations, and detect any abnormal usage patterns.
- Personal account information
- Device & Browser Data
- MYR transaction records
- Platform activity data
- Cookies & Session Tracking
How We Use Your Information
Enabling registration, login, account management, transaction processing, and all core sr4 platform functions to operate smoothly and securely.
Detecting and preventing unauthorised access, fraud, money laundering, and any activity that violates the platform's terms of use.
Analysing usage patterns to improve the platform's design, enhance the user experience, and develop new features relevant to Malaysian players.
Sending important notifications relating to your account, transaction updates, security information, and responses to customer support enquiries.
To fulfil applicable legal and regulatory obligations, including age verification requirements, financial records, and reports mandated by the relevant authorities.
With your consent, we may send you information about the latest promotions and offers. You can withdraw this consent at any time through your account settings.
Cookies & Tracking Technologies
The sr4 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our platform.
We use three main types of cookies:
- Mandatory Cookies: Required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how users interact with the platform to help us improve performance and identify technical issues.
- User Preference Cookies: Storing your personal preferences such as display settings and game preferences so you do not have to reconfigure them each time you log in.
You can manage your cookie settings through your browser, though please note that disabling essential cookies may affect platform functionality. For more information on managing cookies, refer to your browser's documentation.
Data Storage, Security & Information Sharing
Data Retention Period
Sr4 retains your personal information for as long as your account is active or as long as necessary to provide our services. Following account closure, financial records and information required for legal compliance will be retained for the minimum period mandated by applicable legislation, typically between 5 and 7 years. Other data that is no longer required will be deleted or anonymised.
Technical Security Measures
All data transmitted between your device and sr4's servers is protected with industry-standard TLS encryption. Data stored in our databases is also encrypted. We conduct regular security audits and enforce strict access controls to ensure that only authorised personnel can access users' personal information.
Sharing Information with Third Parties
Sr4 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, we may share limited information with the following parties under specific circumstances:
- Service Providers: Payment processors, game software providers, and technology infrastructure partners that help us operate the platform — all bound by strict data protection agreements.
- Legal Requirements: When required by court order, regulatory authority, or law enforcement body with valid jurisdiction.
- Legitimate Interest Protection: In cases where it is necessary to prevent fraud, protect user safety, or defend the platform's legal rights.
User Rights & How to Contact Us
As an sr4 platform user, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team and provide sufficient proof of identity.
Right of Access
You have the right to request a copy of the personal information we hold about you. We will process such requests within 14 working days and provide the data in a readable format.
Right to Rectification
If any information we hold is inaccurate or out of date, you have the right to request a correction. You can also update most personal information directly through the profile settings section of your account.
Right to Erasure
You may request the deletion of your personal information when it is no longer needed for the purpose for which it was collected, subject to any legal retention obligations that still apply. Account closure and data deletion requests can be submitted via the support email.
Privacy Policy Amendments
Sr4 reserves the right to amend this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or the technologies we use. Significant changes will be communicated via email or in-platform notifications. Continued use of the platform following such notification will be considered acceptance of the updated policy.
For any enquiries or requests relating to this Privacy Policy, your personal data rights, or data protection matters, please contact us via:
Email: [email protected]
We aim to respond to all privacy-related enquiries within 5 business days.
Your Data Is Safe with sr4
We are committed to protecting the privacy of every Malaysian user. Create an account and enjoy a platform that puts security and transparency at the heart of everything it does.